If you have been proactive with your bed bug prevention and treatment, there is a high chance that you won't encounter any reports from unhappy guests. However, if these bugs are to be found and reported, then
1. Quick Response
When you find a bed bug sighting with evidence, such as photographs, immediately offer your guest a new room or a refund, as appropriate. The guest satisfaction should be properly ensured and safety is paramount. Taking evidence will help you
2. Don't Panic And Inform the Hotel Staff
When bed bugs can be unpleasant, they are not so much dangerous. Therefore, you shouldn't get panicked in these situations.
However, you can show the evidence of bugs being spotted to the hotel staff and inform them about the bug infestation with the evidence you collected.
3. Room Re-Inspection
Once informed about the infestation, request the hotel staff or concerned authorities to re-inspect the room for the bugs, especially in those areas where you saw them. Conduct a thorough inspection beforehand to be assured about the incident.
4. Request A New Room
Once you find the bed bugs in your room, request the hotel staff or the authorities for a new room immediately. Approach the staff calmly and explain that you found the bed bugs in your current room and are requesting a room free of infestation.
You can provide or show evidence to the hotel staff, further strengthening your request. However, if you are unsatisfied with their initial response, you can contact the customer service department or hotel management to resolve the issue.
5. Inspect Your Luggage
Once you have spotted the bed bugs and living in the current room, inspect your luggage to ensure that no bed bugs have made their way into your belongings.
Before you shift into a new room, you should check thoroughly all the belongings in your luggage to examine whether your belongings are infested with bed bugs.
6. Wash Your Clothes
Once you are shifted to a new room, wash all your clothes in hot water to kill any remaining potential bed bugs. You can request a hotel or laundry staff to do the necessary cleaning with hot water to restrict the potential bugs from staying in your belongings.
7. Report The Infestation
If you are unsatisfied with the hotel's response regarding the infestation, then you can consider reporting the infestation to local health authorities or the senior hotel management.